Digital Access and Supplier Orders
Our platform focuses on supplier discovery and access to supplier information. Delivery arrangements depend on the type of purchase.
Digital Products and Catalogs
Where a purchase includes a digital catalog or downloadable file, access or delivery instructions will be provided according to the relevant product description.
If you do not receive your digital purchase or experience an access issue, please contact our support team at [your support email].
Physical Products Purchased from Suppliers
If you purchase physical products directly from a third-party supplier, shipping is arranged according to the agreement between you and that supplier.
Delivery times, shipping fees, tracking information, customs charges, and available shipping methods may vary.
Delivery to Europe
Some suppliers may offer shipping to European countries. Before placing an order, confirm the delivery destination, estimated delivery time, shipping cost, tracking availability, and any applicable import charges directly with the supplier.
Delivery estimates provided by a supplier are not guaranteed unless expressly confirmed in the relevant agreement.
Customs and Import Duties
Depending on the shipment and destination, customs duties, VAT, or other import charges may apply. Responsibility for these charges depends on the applicable law and the shipping agreement.
Need Help?
For issues involving access to a digital purchase from our platform, contact [your support email].
For physical orders placed directly with a supplier, contact that supplier using the details provided in your catalog.